Security

At Heritage Gift Store, we use state-of-the-art, proven computer technology to protect your personal information provided to us through our online ordering system. In addition, we will reimburse you as noted below in "Our Commitment to Your Credit Safety", if your credit card information is used fraudulently as a result of it being obtained illegally from our site or while in transmission to our site. Please see below for more information regarding our technology, and our commitment to your credit card and personal information safety.

We also respect and understand that you may prefer to fax or mail in your order. If so, click here for an order form that you can fill out and fax to 1.303.457.5283 or mail to:

    Heritage Gift Store, LLC
    7430 E. Caley Ave. Suite 200
    Centennial, CO 80111
    Unites States of America

Our Commitment to Your Credit Card Safety

The best testament to our commitment is the fact that no customer of Heritage Gift Store has ever reported illegal use of a credit card in association with that card's use on HeritageGiftStore.com. While we are confident that our perfect record will stand, we will reimburse you if you do have a legitimate complaint of unauthorized use, according to the guidelines below.

In adherence to the Fair Credit Billing Act, your credit card provider can only hold you liable for up to $50.00 of fraudulent charges. If your credit card provider holds you liable for an amount up to $50.00, HeritageGiftStore.com will reimburse you that amount. HeritageGiftStore.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at HeritageGiftStore.com. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Please address all communications to Customer Care, or by mail to:

    Customer Care
    Heritage Gift Store, LLC
    7430 E. Caley ave. Suite 200
    Centennial, CO 80111

What personal information does Heritage Gift Store gather and what do you do with it?

While you may browse our web site completely anonymously, in order for you to order and for us to ship an order to you, we must collect the following items which we consider personal information:

-The shipping destination name & address so we know where to ship your order.
-The billing name & address for payment verification purposes.
-Your email address for notification purposes and optionally for newsletters (opt-in).
-Your phone number, in case we need to follow-up.
-A password to create an account for you (optional step) so you can track your orders.
-Credit card details if selected as method of payment. This information is deleted later.

Do you sell or share any of the collected personal information with third parties?

The answer to this question is simply 'no'. Except as required by law, Heritage Gift Store does not make any of your information available to third parties other than that we provide your ship-to address information to our shipping carriers so they know where to deliver your order. We use a third party system for tracking purposes and information gathered through this system is not made available to others, only to Heritage Gift Store.

How do you verify that your web site is secure?

We use third party verification tools and outsourced security services to verify that our web site and systems remain safe and well protected. We keep our systems safe by applying security updates as they become available and by constant monitoring of our systems and network.

Which technologies do you employ to protect my personal information?

At Heritage Gift Store, we use the security features of SSL encryption used with a Verisign Secure Server Certificate to protect your personal information while browsing our web site. Sensitive personal information is encrypted using proven, industrial strength strong encryption algorithms. Only the information that is absolutely necessary is kept on file. Information such as credit card numbers are discarded (deleted) when no longer needed for the ordering process.

Who has access to my information?

There are very few staff members who have access to your personal information. Our back office systems are very secure and access to personal information is only granted to people who handle customer accounts for ordering and returns purposes.

Are you using 'Cookies'? What do you use them for?

We currently use two kinds of Cookies:
1) One Cookie generated by Heritage Gift Store is to track the state your shopping experience is in and to protect you when using a computer that is shared with more than one person. We do not store any sensitive information inside the Cookie.
2) Another type of Cookie is used to track your shopping experience and will help us analyze which marketing methods work best. See the next two items for more information.

Can I turn the use of 'Cookies' off and still shop on Heritage Gift Store?

Unfortunately, the answer is 'no'. While you may browse the entire web site without the use of Cookies, currently you must have cookies enabled to order products from Heritage Gift Store.

Are you tracking my shopping behavior?

Our web site and newsletters have so-called Action Tags embedded in them. They allow us to see which methods of marketing work best and allow us to calculate the ROI (Return On Investment) for each method used. We do not engage in unethical marketing methods. In addition, we don't use these Action Tags to track individual shopping behavior and do not associate this information with individuals (customers) but rather use aggregate data to make decisions in terms of which marketing methods to use.

Do you send out so called 'spam' or allow anyone else to send me unsolicited email?

The answer is simply 'no'. We do not send out unsolicited email, nor do we make your email address or other personal information available to other parties for the purpose of marketing. People that receive our emails and newsletters have opted-in through our web site in most cases. If your email address is on our email list and you no longer wish to receive any newsletters from us, just follow the instructions at the bottom of the email to unsubscribe.

Who should I contact about questions or concerns regarding my privacy on Heritage Gift Store?

You may send concerns, feedback or questions regarding your privacy on our website to privacy@HeritageGiftStore.com. We take your privacy and security very serious. We make every effort to review each and every email and to follow-up if appropriate.

How can I change my personal information?

If you have an account on the Heritage Gift Store web site, you may change your personal information at any time by logging in to the account using the 'My Account' link at the top-right of the main page. Should you have misplaced your password needed to log in, please click the appropriate link to retrieve it.

Does this privacy policy change? How will I know it has changed?

This privacy policy may change at any time, without notice. If we decide to make changes, it is usually to better protect our customer's privacy. The date at the bottom of this document indicates when changes were last made to this policy.

Last updated: 9/14/2007